Privacy policy

 

Last updated: May 23, 2026

Maison Satyne Inc. (doing business as Maison Satyné, "we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Maison Satyné storefront is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account Information: Including your username, password, security questions, preferences, and settings.
  • Transaction Information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with Us: Including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage Information: Including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from You: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies, subject to your explicit, active consent where required by law.
  • From Our Service Providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From Our Partners: Or other third parties involved in fulfilling your shopping experience.

3. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.
  • Communicating with You: We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
  • Legal Reasons: We use your personal information to comply with applicable law, including Quebec's Act respecting the protection of personal information in the private sector, or respond to valid legal process, including requests from law enforcement or government agencies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. You can exercise your rights to opt out of those uses at any time.
  • When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy web page.

6. Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

7. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

9. Your Rights and Choices

Depending on where you live, with specific provisions applying to residents of Quebec under Law 25, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You have the right to request access to and confirmation of the personal information that we hold about you, including how it is being processed.
  • Right to Delete / Erasure: You have the right to request that we delete personal information we maintain about you, subject to certain legal retention obligations.
  • Right to Correct / Rectify: You have the right to request that we correct inaccurate, incomplete, or outdated personal information we maintain about you.
  • Right of Portability: You have the right to receive a copy of the computerized personal information we hold about you in a structured, commonly used technological format, and/or request that we transfer it to a third party.
  • Right to De-indexation (Right to be Forgotten): If you reside in Quebec, you have the right to direct us to cease disseminating your personal information or to de-index any hyperlink attached to your name if the dissemination causes you injury or contravenes applicable provincial privacy laws.
  • Right to Withdraw Consent: Where our processing is based on your consent, such as for non-essential tracking cookies or marketing, you have the right to withdraw your consent at any time.

Exercising Your Rights: You may exercise any of these rights by contacting our Privacy Desk using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity and residency before we can process your requests. We will respond to your request within the timeline required under applicable law, which is typically within 30 days for Quebec requests.

10. International and Cross-Border Data Transfers

Please note that we may transfer, store, and process your personal information outside of your province or country of residence, including outside of Quebec and Canada, to countries where our service providers, including Shopify, host data.

Before transferring personal information outside of Quebec, we conduct a Privacy Impact Assessment (PIA) to ensure that the information will receive adequate protection in accordance with generally accepted data protection principles. By using our Services or providing us with your information, you acknowledge and consent to these cross-border transfers.

11. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

In Quebec, you can contact the Commission d'accès à l'information (CAI) via quebec.ca website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

13. Contact

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your data rights, please contact the individual in charge of data protection for the company:

  • Legal Corporation Name: Maison Satyne Inc.

  • Operational Trade Name: Maison Satyné

  • Title of Person in Charge: Person in Charge of the Protection of Personal Information (Responsable de la protection des renseignements personnels)

  • Email: hello@maisonsatyne.com

  • Mailing Address: 9250 Avenue Du Parc, Unit 700B, Montréal, QC, H2N 1Z2, Canada