3D Body Scan Tips

To ensure our technical team can calibrate your master pattern to your exact proportions, please follow these essential preparation guidelines before starting your 3D body scan.

Optimize Your Space & Lighting

  • Clear Your Surroundings: Choose an open area with a minimal, clutter-free background. Ensure the space between your device's camera and where you are standing is entirely clear to allow for accurate tracking.
  • Balance the Illumination: Stand in a uniformly, well-lit room. Avoid dim settings or harsh, direct overhead lights that create deep shadows or wash out the camera lens.

Perfect Your Posture & Movement

  • Rotate with Precision: When instructed to turn, take small, controlled steps in place. This ensures you remain centered in the camera's frame throughout the entire 360-degree rotation.
  • Maintain Alignment: Keep your gaze fixed straight ahead. Avoid looking down, leaning to the side, or turning your head toward the screen while rotating, as this alters your natural posture.

Attire & Preparation

  • Wear Form-Fitting Clothing: Loose or voluminous garments shift, bunch, and obscure your natural silhouette. To engineer a flawless fit, please wear tightly fitted clothing (such as athletic wear or base layers) that accurately reflects your true physical proportions without deforming them.
  • Secure Long Hair: If you have long hair, please tie it up securely in a high bun or clip, keeping it entirely above the nape of your neck so your shoulder and neckline measurements are clearly visible.

How to Scan

Device Compatibility

A Seamless Digital Experience: The TrueToForm web platform requires no download or installation. Simply open the private link from your confirmation email on any modern smartphone or tablet equipped with a standard web browser and an internal accelerometer. Alternatively, iOS users with Face ID-enabled iPhones or iPads may download the TrueToForm iOS app from the App Store or launch the TrueToForm web app directly from your browser using a smartphone or tablet at web.truetoform.fit (no app install required).

You can log into your account if you’d like to save your avatar, or proceed as a guest. Click “+ New Avatar” to start the scanning process.

If using the web app, you will be guided through a single rotational scan with your phone placed at floor level. Rotate in place in front of the front-facing camera once over the course of ten seconds, with your arms up in cactus pose. If using the iOS scan app, you will be guided through an additional scan of the torso at close proximity, with your phone placed at hip level.

If the scan was done properly, your avatar will take about 2 minutes to process on the web app (2-10 minutes on the iOS app) and will then be automatically available to view on your device. If something went wrong with the scan (e.g. loose clothing or obstructions in the scan area), an email notification will be sent to let you know what went wrong and prompt you to take a new scan.